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Adding a new suggestion

How customers use your suggestion board » Adding a new suggestion

Table of contents Introduction How to add a new suggestion How to add screenshots and other images How we identify users Introduction Any web user at any time can post a suggestion on your Feature Upvote suggestion page, unless you’ve made your product…

Upvoting a suggestion or adding a comment

How customers use your suggestion board » Upvoting a suggestion or adding a comment

Table of contents Introduction How to upvote a suggestion How to add a comment Introduction Your customers might want to upvote a suggestion or add a comment if: They also want the suggested feature to be built They want a suggested feature to be built but…

Using your suggestion board as a moderator

Using your suggestion board as a moderator

Editing and commenting on suggestions Moderating suggestions Merging and splitting suggestions Bulk importing suggestions Pinning suggestions Voting on behalf of customers Editing and moderating comments Searching your suggestion board Exporting…

A tour of your suggestion board

Getting Started » A tour of your suggestion board

Here is a typical Feature Upvote suggestion board. We’ll quickly show you around, explaining 5 key features (identified by numbered purple circles). 1. Moderator shortcuts Only product moderators see these icons. In order, they are: Moderation tools. When…

Customising your suggestion board

Customising your suggestion board

Customising appearance and branding Password-protecting your board Changing the language of your suggestion board Setting up a custom domain name Controlling who can post suggestions, comments, and votes Disabling voting Custom stylesheet Deleting suggestions,…

Searching your suggestion board

Using your suggestion board as a moderator » Searching your suggestion board

Table of contents Introduction How to search by keyword How to search by status or tag Related articles Introduction Our search function is simple and powerful. Results are shown instantly as you type. Typos and alternative spelling are effectively handled. We…

How customers use your suggestion board

How customers use your suggestion board

Adding a new suggestion Upvoting a suggestion or adding a comment Searching for suggestions

Changing the language of your suggestion board

Customising your suggestion board » Changing the language of your suggestion board

Table of contents Introduction How to change the language Adding a new language or fixing errors Related articles Introduction We offer Feature Upvote’s suggestion boards in …

Creating a company portal

Creating a company portal

If you have multiple products on Feature Upvote, you may want to enable your company portal. This is a page that publicly lists all your suggestion boards. Enabling your company portal By default, your company portal is disabled. To enable it, in your Dashboard, go…

Purchasing via a reseller

Billing » Purchasing via a reseller

Table of contents Introduction Why do we have this policy? Introduction Currently, we don’t offer Feature Upvote subscriptions via a reseller. We understand that this is the preferred option for some of our customers. In the future, we intend to add a…

Setting up a custom domain name

Customising your suggestion board » Setting up a custom domain name

Table of contents Introduction What domain names you can choose How you can set up your own domain name Why we turn on SSL by default Related article Introduction By default, your product suggestions are available at yourproductname.featureupvote.com.…

Can I see a real-world use of Feature Upvote?

FAQs » Can I see a real-world use of Feature Upvote?

Here’s our own suggestion board for managing suggestions to Feature Upvote. Here’s an example of two products using Feature Upvote with customised branding and a custom domain name: Poker Copilot: poker HUD software Sitebulb: desktop website…

Pinning suggestions

Using your suggestion board as a moderator » Pinning suggestions

Table of contents Introduction Why you might pin a suggestion How you pin a suggestion Related articles Introduction You can pin a suggestion at the top of your suggestion board. Suggestions at the top usually get more attention (and votes). Why you might…

Editing and commenting on suggestions

Using your suggestion board as a moderator » Editing and commenting on suggestions

Table of contents Introduction How you can post an official response How you can edit a suggestion Related articles Introduction We make it easy for you to edit and comment on suggestions. You might want to do this because: You want to explain the official…

Searching for suggestions

How customers use your suggestion board » Searching for suggestions

Table of Contents Introduction How to search for suggestions How to search for suggestions by status Introduction Your customers might want to search your board for a number of reasons: They might want to search for a particular suggestion before adding…

Moderating suggestions

Using your suggestion board as a moderator » Moderating suggestions

Table of contents Introduction What you can do as a moderator Approving a suggestion Giving suggestions a status Related articles Introduction Although Feature Upvote means that your customers do a lot of the hard work of managing and prioritising feature…

Using tags to add categories

Using your suggestion board as a moderator » Using tags to add categories

Table of contents Introduction Adding an existing tag to a suggestion Creating a new tag Who can see tags? Editing and removing tags Filtering by tags Related articles Introduction As a moderator you can assign custom tags to suggestions. This is useful…

How Feature Upvote works

Getting Started » How Feature Upvote works

1. Put a link to your Feature Upvote suggestion board on your website or in your app. 2. When customers have suggestions they add them to your suggestion board. 3. If the suggestion already exists your board will automatically tell them. In this case, they…

Customising appearance and branding

Customising your suggestion board » Customising appearance and branding

Table of contents Introduction How to add your logo How to add your favicon How to change the top bar (navigation bar) colours How to change the page title How to change the suggestion list title How to add custom explanation text How to add page footer…

Zapier integration

Third-party Integrations » Zapier integration

Table of Contents Introduction Zapier Triggers and Actions Connecting to Zapier Related Articles Introduction Our Zapier integration is currently available on request. To get access please contact support@featureupvote.com. With the power of our Zapier…

Getting Started

Getting Started

Why Feature Upvote? How Feature Upvote works Getting customers to add suggestions A tour of your suggestion board

Merging and splitting suggestions

Using your suggestion board as a moderator » Merging and splitting suggestions

Table of contents Introduction Merging suggestions Splitting suggestions Related articles Introduction As a moderator you can merge or split suggestions to help with clarity: Merge a suggestion that is similar to one that has already been posted so you…

Voting on behalf of customers

Using your suggestion board as a moderator » Voting on behalf of customers

Table of contents Introduction How you vote on behalf of customers Viewing proxy upvotes Encouraging customers to vote themselves Related articles Introduction Feature Upvote lets moderators add votes on behalf of customers (also called ‘proxy…

Creating suggestions via query string parameters

Third-party Integrations » Creating suggestions via query string parameters

A simple way to integrate your site with Feature Upvote is by using HTML GET requests to prefill the “Add Suggestion” form. The URL is: https://yourproductcode.featureupvote.com/suggestions/add If you are using a custom domain name, then you can also use:…

Slack integration

Third-party Integrations » Slack integration

Receive notifications of new suggestions and comments in a Slack channel. Configuring Slack integration Preparation on Slack: Create a channel called feature-requests or something similar. The name is not important so choose a name that suits you. You can also use…

Getting customers to add suggestions

Getting Started » Getting customers to add suggestions

We’ve generally found that once your customers know about your suggestion board, they tend to use it. They can easily add a suggestion or upvote one, and they can see what’s happening to their feedback as well (so it’s not simply going into the great…

Password-protecting your board

Customising your suggestion board » Password-protecting your board

Table of contents Introduction How to password-protect your board Related content Introduction By default, your suggestion board is publicly visible. You can make it private by adding a password. Then you can share the password with anyone you want to have…

Feature Upvote and SEO

Tips » Feature Upvote and SEO

We follow Google’s guidelines for SEO (search engine optimisation). This means your Feature Upvote suggestions are likely to rank well in Google’s search engine results pages. You’ll find that as your list of suggestions grows, people will find…

Atlassian Jira integration

Third-party Integrations » Atlassian Jira integration

Table of Contents Introduction Requirements Step 1 Step 2 Using Atlassian Jira integration Troubleshooting Related Content Introduction If you use Atlassian Jira as well as Feature Upvote then integrating the two could make your life easier. Our integration…

Custom CSS

Customising your suggestion board » Custom CSS

We offer some simple ways to change your suggestion board’s appearance. In most cases, this is sufficient to match your product’s branding. But if you want to have finer control over site appearance, you can use your own CSS styles. This allows you to…

Can one account have multiple products?

FAQs » Can one account have multiple products?

Yes. Feature Upvote allows your account to have multiple product boards. Multiple products during your trial period During your trial period, you can only have two products on your Feature Upvote account. This is to prevent abuse; if it is important for you to have…

Notifying customers about their feature requests

Using your suggestion board as a moderator » Notifying customers about their feature requests

Table of contents Introduction Who receives notification emails? When are notification emails sent? Preventing abuse Related articles Introduction We understand that part of the attraction of a suggestion board is being able to let your customers and team…

Why Feature Upvote?

Getting Started » Why Feature Upvote?

Feature Upvote creates a place on the web where your customers or team can suggest and upvote improvements to your product. No more time wasted gathering feedback from various customer-facing channels Or trying to get feedback from your team through endless emails…

Editing and moderating comments

Using your suggestion board as a moderator » Editing and moderating comments

Table of contents Introduction How to approve or delete a comment How to bulk approve or delete comments How to edit a comment How to browse comments How we prevent spam comments Related articles Introduction All comments require moderator approval before…

Getting your team to add suggestions

Getting Started » Getting your team to add suggestions

We’ve generally found that most teams will add feedback to a suggestion board without too much prompting. Teams generally like that it’s easy to give feedback and that their feedback is visible. They also appreciate knowing whether it is being acted upon.…

Bulk importing suggestions

Using your suggestion board as a moderator » Bulk importing suggestions

Table of contents Introduction How to bulk import Import file format Related articles Introduction Occasionally we get asked to bulk import suggestions. This might be because: You want customers or your team to have content they can vote on or comment…

How do you prevent voting manipulation?

FAQs » How do you prevent voting manipulation?

Table of contents Introduction How we prevent voting manipulation Related articles Introduction It is a challenge allowing users to vote without signing in while keeping things legitimate. However, it is our preferred option: Users are more likely to give…

Exporting suggestions

Using your suggestion board as a moderator » Exporting suggestions

Table of contents Introduction How to export suggestions Tips on exporting suggestions Related articles Introduction You can export your product’s suggestions, comments, and votes in CSV format, suitable for use with Excel and other applications. You…

Cancelling your account

Billing » Cancelling your account

You can freely cancel your Feature Upvote account at any time. To do so, send an email to support@featureupvote.com telling us you’d like to cancel. Make sure to send the email from an email address that belongs to a user of your Feature Upvote account. What…

Should you publicly track feature requests?

Tips » Should you publicly track feature requests?

Table of contents Introduction Listen to your customers, not your competitors Each company has different plans for growth – and different strengths Big feature reveals can be fun – but are not always useful I still don’t want public feature…

Billing

Billing

Purchasing via a reseller Cancelling your account

Disabling voting

Customising your suggestion board » Disabling voting

Table of contents Introduction How to disable voting Related articles Introduction We don’t get asked about this issue much. The voting functionality is one of our most popular features. However, there are some use cases where you may want to disable…

FAQs

FAQs

Can I see a real-world use of Feature Upvote? Can one account have multiple products? Why do you let users vote without signing in? How do you prevent voting manipulation?

Third-party Integrations

Third-party Integrations

Feature Upvote can be integrated with some popular third-party services and applications. Slack Atlassian Jira Zapier Single Sign-on (SSO) via SAML 2.0 You can also create a minimal ad-hoc integration with your own service by passing query string parameters to…

Deleting suggestions, comments, votes, and products

Customising your suggestion board » Deleting suggestions, comments, votes, and products

Many of our customers initially try out Feature Upvote with dummy info. This is a chance to get a feel for how it works. When you are convinced that Feature Upvote works for you, you can clean up your test suggestions, comments, and votes by deleting them, while…

Why do you let users vote without signing in?

FAQs » Why do you let users vote without signing in?

We feel that Internet users are tired of having to sign up for site after site. If someone wants to give some simple feedback, we should make it as easy as possible. Having to go through a sign-up process will significantly reduce the amount of feedback you…

Single Sign-on (SSO) via SAML 2.0

Third-party Integrations » Single Sign-on (SSO) via SAML 2.0

You can use Single Sign-on (SSO) to restrict access to your product board so that only authenticated members of your organisation can view and add suggestions. Feature Upvote uses the widely-supported SAML 2.0 standard for SSO. SAML 2.0 is supported by many services,…

Controlling who can post and vote using permissions

Customising your suggestion board » Controlling who can post and vote using permissions

Table of contents Introduction What you can control using permissions How you can make changes Related content Introduction You can control how customers and your team use your board in a number of ways. This is to support certain use cases: You want…