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As a moderator you can assign custom tags to suggestions. This is useful because:

  • You can create your own categories to more usefully structure the data
  • You can make it easier for your customers to search by certain categories (such as ‘high priority’ or ‘customisations’)

Adding an existing tag to a suggestion

Select the suggestion you want to tag.

Select the ‘tags’ dropdown menu and choose an existing tag.

Creating a new tag

Select the ‘Tags’ dropdown menu.

Select ‘Create new tag’.

Enter the tag name. You can use spaces and emojis.

Select ‘Create new tag’

You can also create a new tag using the tag management screen.

Select ‘configure’ from your dashboard.

Select ‘tags’.

This next screen allows you to create a new tag.

Who can see tags?

Everyone can see tags that have been applied to a suggestion. They can see these tags in the full list of suggestions, and when viewing individual suggestions.

Editing and removing tags

Select ‘configure’ from your dashboard.

Select ‘tags’.

This next screen allows you to edit a tag’s text.

All suggestions that use the tag will be updated to use the edited tag text.

You can also remove a tag using this screen.

Filtering by tags

Select any tag to see a list of all suggestions with that tag.

You can also type the tag name directly into the search box.

Last modified: 2018/11/26

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